Rebuilding a country office under pressure

Published: September 10, 2026 Category: INGOs

CARE Ukraine Country Strategy | Shiftbalance

How Shiftbalance audited and rebuilt CARE’s Ukraine country office strategy through a live-conflict 4-day strategic retreat.

Country office review and 4-day strategic retreat, 2023 to 2024

CARE’s Ukraine country office needed to revise its strategy while operating in a live-conflict setting, where the usual pace of organisational change was not an option. Shiftbalance audited the country office’s structure and organisation, assessed staff well-being, and delivered recommendations across support services, communication structure, decision-making, and leadership style.

That diagnostic fed directly into a 4-day strategic retreat: SWOT analysis, pain points, scenario planning, decisions, and next steps, giving the team a working plan to move on together rather than a report to file away.