70+ staff supported through psychological safety coaching in the WHO Europe Ukraine Country Office, a two-year Ombudsman-led programme.
Psychological safety coaching and Ombudsman-led consultancy, 2021 to 2023
For two years, Shiftbalance worked alongside the WHO Europe Ombudsman team inside the Ukraine Country Office, one of WHO’s highest-pressure environments. More than 70 staff members received individual coaching addressing work-life balance, well-being, conflict resolution, and psychological safety, alongside support for contract renewal, performance appraisal, and career progression.
Beyond one-to-one coaching, Shiftbalance developed training and video content to help embed a respectful, psychologically safe working culture that would outlast the engagement itself.
The result: a sustained, two-year presence that gave WHO Ukraine’s Ombudsman team a trusted partner for the human side of operating in a live crisis context.
